KeramiArt
Shipping and Returns

Shipping and Returns

The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all custom duties and excise duties applicable to your order.

Returns

You have the possibility to return or exchange your order within 14 days after purchase. Please let us know during this period that you are returning your order. Your return parcel can be sent or returned to our shop at the following address:

Ildikó Károlyi
Kinizsi u. 21.
1046 Budapest
Hungary

Please note that we expect the products to be returned in the same state as when they where purchased; to be eligible for a return and refund, your item must be unused and in the same condition that you received it. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased.

You are responsible for the cost of return shipping using a recognized international courier company such as UPS, DHL, FEDEX, TNT or Registered Mail. All returns must include original packaging and you are required to pay for shipping insurance.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damages

The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know as soon as possible, within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or refund your purchase if the item is no longer in stock.